Account & Data Deletion
If you want to delete your Dewel Movies account or request data deletion, follow the instructions below.
How to Request Deletion
In-App Deletion
- Open the Dewel Movies app
- Go to Settings (tap your profile)
- Scroll to the Legal section
- Tap Delete Account
- Confirm twice to permanently delete
Email Request
Send an email to:
privacy@dewelnetwork.comSubject: Delete My Account
Include: The phone/email on your account
What Happens When You Delete
Data Removed
We remove your profile data, login tokens, and access to your account. Your display name, profile picture, and preferences are permanently deleted.
Data Retained (Legal Requirements)
Purchase records, payout history, and fraud/security logs may be retained as required for tax, accounting, and legal obligations. This data is kept in a secure, limited-access state.
Local App Data
Cached data and watch progress stored locally on your device can be cleared by uninstalling the app or clearing app data in your device settings.
Verification
To protect your account, we may ask you to confirm ownership via OTP or email before completing the deletion request. This ensures no one else can delete your account.
Processing Time
Deletion requests are normally processed within 30 days. You will receive a confirmation email once your account has been deleted.
Need Help?
If you have questions about data deletion or need assistance, please contact our privacy team.